Got Questions? We’ve Got Answers.
Welcome to the Partza FAQ! We’re all about making your auto parts shopping experience smooth and hassle-free. Below, you’ll find answers to some common questions about orders, shipping, and returns. Need more details? Check out our Contact Us or Returns Policy pages for the full scoop.
ORDERS
When will my order arrive?
We’ll give you an estimated delivery timeframe during checkout and send it in your confirmation email. Once your order ships, you’ll get a tracking number to follow its journey.
What if part of my order is delayed? Can I cancel it?
If an item in your order is running late, our Customer Service team can help cancel it. Refunds are processed within two business days. Just a heads-up: items that have already shipped can’t be canceled.
How can I get my invoice?
Invoices are emailed after payment is processed. You can also download them anytime from your account’s order history.
SHIPPING
Where does my order ship from?
We’ve got warehouses across the U.S., so orders ship fast! Larger kits or specialty items might take an extra day or two for processing, but we’ll keep you in the loop.
Can I get expedited or overnight shipping?
Absolutely! Expedited and overnight shipping are available for select items, like our popular AFM Replacement Kits. Contact us to check availability and pricing.
How do I track my shipment?
Tracking info will be emailed as soon as your order ships. You can also track your order in your account dashboard—just make sure your email is up-to-date.
RETURNS, EXCHANGES & ISSUES
How do I return an item?
If it’s unused and unopened, you can return it within 30 days of delivery. Keep the original packaging and proof of purchase handy. Head over to our Returns Policy or reach out to Customer Service for details.
What if part of my order is missing?
Some orders ship in multiple packages, so check your tracking info to see if it’s on the way. If something’s still not right, let us know—we’re here to help.
What should I do if I got the wrong parts?
Oops! If we sent the wrong parts, we’ll fix it. Contact us for an exchange, and we’ll provide a return shipping label to make it easy.
Still Need Help?
Check out our FAQs, Returns Policy, or Contact Us pages for more info. At Partza, we’re here to make your shopping experience effortless and frustration-free.